Shipping & Refunds
Top Shipping Fact
We assume each item is to be sent to a different individual/address. Should you wish to send multiple items to the same address, please reach out to us after placing the order and we’ll combine your items and refund any difference in shipping costs.
• Current Processing times is 1 business day.
• Shipping times are based on the day of dispatch, not the purchase date.
• If you place an order during the weekend, it will be dispatched on Monday.
• For detailed delivery times please visit the AusPost website and enter our postcode of 6000 followed by your postcode.
• Yes, we deliver to PO Boxes & Parcel Lockers!
• International Shipping is a flat rate $24.00 per item.
Parcels – Standard = $8.95 (inc tracking)
Parcels – Express = $11.95 (inc tracking)
Please allow additional time for delivery if you are outside the Australia Post National Express Network. For more details, click here.
Letters – Standard = $1.00 (no tracking)
Letters – Express = $6.95 (inc tracking)
Parcels – International = $24.00 (no tracking)
Please be aware that when your order arrives in its destination country there may be customs and/or import charges payable to your local government authority. Unfortunately, we don’t have any control over these charges as they vary from country to country and we cannot be held responsible for any local charges on your order.
If you’d like to know whether you’ll incur import charges, please contact the relevant Customs Office in your country for further information.
Refunds & Returns
IF YOUR PRODUCT IS FAULTY OR DAMAGED
We will happily provide you with a replacement or refund if your product is faulty, incorrect, not as described or damaged. This doesn’t happen very often, but mistakes do happen. Please just contact us at firstname.lastname@example.org and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us.
We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible.
Depending on the damage done or what the product is, we may ask you to return the parcel to us.
If you’ve decided you’d rather have a refund rather than a replacement, as soon as the faulty item has been posted back to us we will refund you fully for the product as well as initial shipping costs you may have paid.
INCORRECT ADDRESS BY CUSTOMER
If you enter an incorrect address (i.e missing unit / flat number, undeliverable house number etc), there are several scenarios and options.
If the product is not delivered and is returned to us, we will offer to re-send to the correct address at an additional delivery cost.
If the product is delivered to the incorrect address, we will unfortunately not be able to refund you, as it has been delivered successfully to the intended address on the order.